In the majority of cases the rental amount includes: Collision damage waiver (CDW), theft protection (TP), third party liability protection (TPL), tax, airport fee, roadside assistance of the supplier and unlimited mileage.
Always make sure to check the rental conditions at the time of booking.
How do I check the status of my reservation?
Log in to My Order by filling in the reservation number and your email address. Your reservation can show one of these statuses:
On Request Your reservation is completed and the request is sent to the car rental supplier. Within 48 hours you will receive a confirmation email or an alternative offer.
Change Requested (or changed) When your reservation has been modified, the supplier will have to re-confirm the new details. You will be informed by a confirmation within 48 hours.
Confirmed Your reservation has been confirmed and a voucher is sent to your email. You are also able to download your voucher directly from the My Order page.
Cancelled Your reservation has been cancelled. In case you did not request the cancellation yourself, the following reasons could have caused the cancellation:
• The chosen car is unavailable and we can't offer you a new deal similar to your previous reservation. • The time prior to the pick up date is too short for the supplier to confirm your reservation. • We have been unable to charge the prepayment from your credit card.
Will I get a refund when I return the rental car earlier than planned?
Should you decide to return the rental car earlier than planned, you will not receive a refund for unused time.
How many hours is one rental day?
The calculation of a rental day is based on 24 hours. A full day is charged for any portion of a day that the vehicle is used.
Can I return the rental car at a different location?
Usually it is possible to select a different return location. If not, we can distinguish the following reasons:
• The supplier doesn't have an office at one of the selected drop off locations. • The drop off location is in another country or state. • The distance between the selected locations is too big. • The type of car. High class cars are sometimes not available for one-way rentals.
Please be informed that the supplier can apply a one-way fee which will be charged upon pick up of the car.