Ace Ace Car rental Australia

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Popular destinations: Sydney, Melbourne, Brisbane, Perth, Cairns, Gold Coast, Adelaide, Hobart
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Ace Car rental Australia

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Ace reviews and experiences

Your experience when renting a car is important to us. That is why we keep track of real-time prices, all the different terms of service and available rental cars from Ace and compare it to over 800 other car rental brands. We also ask our customers about their experiences with their car rental brand of choice. This helps you to make the correct choice.

This is what our customers think of Ace

Our customers rated Ace with an average score of 7.2. We also asked them to explain this rating and they said this about Ace in their reviews lately. Read what they have to say:

27-02-2017

with Ace in Melbourne, Australia
Car was clean and service at the counter was very good. Got a free upgrade to a larger car which was also appreciated.
Better instructions for where to catch the transfer bus from the airport to Ace rentals. GPS be provided in car, does not cost much and would be a great selling point
18-02-2017

with Ace in Melbourne, Australia
This was all arranged well. A minibus was sent to the airport to pick us up and take us to the car rental company. The pick up was seamless, as was the drop off. The staff helpful . We were then taken back to the airport via the minibus. The drivers were also very helpful and informative.
The only downside was the fact that it was very busy during the drop off period and we did have to wait for a while. However it was all done with alacrity when it was realised that our time to get to the airport was quite short.
12-02-2017

with Ace in Perth, Australia
Staff were friendly and helpful.
Pick up location was further away from airport than anticipated. Vehicle should have been cleaner - inside windscreen was very smeary and area between front seats had not been vacuumed properly. We had to clean the inside windscreen vigorously ourselves on arrival at our accommodation. Disappointing as the vehicle itself was good.
19-01-2017

with Ace in Gold Coast, Australia
Car hire from Ace Rentals was a very positive expletive experience. As soon as we arrived at the airport we contacted them by phone and a shuttle to their depot was with us within ten minutes. A short shuttle ride with a friendly and informative driver. Completion of paperwork was simple and our car was ready for us. The car already had a few scratches on it, but mechanically fine. No problem on return regarding the cars condition. Return was simple and quick, and the shuttle returned us to the airport in plenty of time for our flight.
This really was a smooth transaction. No improvement needed.
01-12-2015

with Ace in Sydney, Australia
Good price. We could travel more than 3000 kms and the car did not break down.
The car was not in the best condition and the chassis was full of scratches. The windshield wipers were also worn. The brakes were noisy.
25-05-2015

with Ace in Sydney, Australia
The car provided was clean and in good condition. Staff were polite, and the return process was quick and easy. Motorway charge sensor provided and process was easy.
The pick-up exercise was a nightmare. The pick up bus was not on offer due to traffic at the international airport - leading to the need to get a taxi to the depot (this was refunded). Despite being the only customer at the depot (at first) the process to get the keys and get going took about 40 minutes. This was due to the young lady attending to me stopping every couple of minutes to answer a phone, or half-receive other arriving customers. This delay was also compounding by the staff members troubles in interpreting the Holiday Cars booking - despite the fact I'd paid and insured in full, she still wanted to charge me half the fee, and insurance.