Covid-19 cancellation policy

Поради постоянните промени в сегашната ситуация, комуникацията ни временно ще бъде на английски език. Благодарим Ви за разбирането.

Avoid a Cancellation Fee - Take a Future Credit Voucher

We know this is an uncertain time for everyone. That's why we are offering customers the chance to avoid a cancellation fee by receiving a HolidayCars Future Credit Voucher for the full value of their prepayment.

What is the Future Credit Voucher

This voucher will protect the full value of a customer’s reservation, allowing them to apply it to a future rental.

The credit voucher has no expiration date and can be used for a rental with any of our suppliers in any location worldwide.

How to benefit from this policy

If you wish to cancel your reservation, please follow the steps below:

  • Click on "Sign in" in the right top corner of the page.
  • Enter your reservation number and email address.
  • Click on the "Cancel my reservation" button.
  • Select the reason for the cancellation.
  • Click on "Yes, cancel my reservation".
  • You will receive an email confirming the cancellation of your reservation and confirming that you have received a credit for the full value of your prepayment.

In case of further questions, please let our support team assist you by calling +31 20 261 0167.

When this policy is excluded

This policy is not valid for reservations rescheduled or cancelled less than 48 hours before the reserved pick-up time.

The future credit cannot be used for new reservations which do not have a prepayment.