In the majority of cases the rental amount includes:
Collision damage waiver (CDW), theft protection (TP), third party liability protection (TPL), tax, airport fee, roadside assistance of the supplier and unlimited mileage.

Always make sure to check the rental conditions at the time of booking.

Log in to My Order by filling in the reservation number and your email address. Your reservation can show one of these statuses:

On Request
Your reservation is completed and the request is sent to the car rental supplier. Within 48 hours you will receive a confirmation email or an alternative offer.

Change Requested (or changed)
When your reservation has been modified, the supplier will have to re-confirm the new details. You will be informed by a confirmation within 48 hours.

Confirmed
Your reservation has been confirmed and a voucher is sent to your email. You are also able to download your voucher directly from the My Order page.

Cancelled
Your reservation has been cancelled. In case you did not request the cancellation yourself, the following reasons could have caused the cancellation:

• The chosen car is unavailable and we can't offer you a new deal similar to your previous reservation.
• The time prior to the pick up date is too short for the supplier to confirm your reservation.
• We have been unable to charge the prepayment from your credit card.

Should you decide to return the rental car earlier than planned, you will not receive a refund for unused time.

The calculation of a rental day is based on 24 hours. A full day is charged for any portion of a day that the vehicle is used.

Usually it is possible to select a different return location. If not, we can distinguish the following reasons:

• The supplier doesn't have an office at one of the selected drop off locations.
• The drop off location is in another country or state.
• The distance between the selected locations is too big.
• The type of car. High class cars are sometimes not available for one-way rentals.

Please be informed that the supplier can apply a one-way fee which will be charged upon pick up of the car.

Usually it is possible to extend the rental. Contact the supplier and request them to extend the rental period. The costs for the extended rental period will be calculated based on the local rates.

A one-way fee is a surcharge you pay if you will return the rental car at a different location as the pick up location. The price will be shown in the price overview while booking.
If not, we will send you an email about the costs after your booking is confirmed. The one-way fee needs to be paid at the local rental desk at time of pick up.

If you provide us with your flight details the supplier is able to track your flight. In case of a flight delay the supplier will secure the reserved rental car for you.

• On airport means that the supplier is located at the airport. You can follow the signs to the car rental area. Here you will find the office of the supplier.
• Shuttle bus means that the supplier has a shuttle bus (free of charge) ready to drive you to the office of the supplier.
• Meet and Greet means that a representative of the supplier will meet you at a location on the airport shown at your voucher. The representative can either bring your rental car to the airport or will drive you to the local supplier office.

Normally, the rental cars are not older than 2 years. Suppliers often update their fleet in order to provide you with the best quality cars.

Unfortunately not. The cars are booked by category. The details shown on our webpage and in your reservation, are examples to help you determine which car suits you best. We could only guarantee the specification of the car category such as the number of seats, number of doors, type of engine (diesel or gasoline) and air conditioning.

Immediately contact the supplier. The phone number can be found on the voucher or the rental agreement. The supplier will provide you with a replacement. Of course you can always contact us in case you need any assistance.

All the rental cars are non-smoking. If you violate this policy, a cleaning fee may be applied by the supplier.

This is usually allowed with all suppliers, but the supplier must authorize the cross border.
Therefore, always state your request at the time of booking or at the rental desk to avoid additional fines. Extra costs can be applicable.
If you already have a reservation and you are planning to cross border, please contact us and we will notify the supplier for you.

All suppliers require a deposit by credit card for the amount of the personal liability, fuel and any extra items you might have purchased. The deposit will be blocked on the credit card registered on the name of the lead driver. For some classes two credit cards can be required by the supplier, this will be specified in the rental conditions.

The deposit will be unblocked after the rental car is dropped off. However, it could take up to 30 days to unblock the deposit. If still not released in the given timeframe, we recommend you to contact your bank.

This varies per supplier and per destination. The fuel policies are:
• Full – Full. The rental car comes with a full tank, and needs to be returned with a full tank. Bring the rental car back with a full tank and you will pay no extra fuel fees.
• Full – Empty no refund. The rental car comes with a full tank (you will be charged for this full tank), and needs to be returned with an empty -as possible- tank. No refund will be granted for any unused fuel.
• Full – Empty with refund. The rental car comes with a full tank (you will be charged for this full tank). and needs to be returned with an empty –as possible- tank. The costs of the remain of the tank will be refunded to the customer within the time frame set by the supplier.

Most suppliers require you to have a valid driver's license for at least one year. Always check the rental conditions of the supplier. Should you have any points on your driver's license, then please inform us about this, because this needs to be checked with the supplier.

I'm from England, Wales or Scotland.
You are required to check the important changes on penalty points that were introduced on June 8th 2015. You can request a unique code from www.gov.uk which allows you to download a summary of your driving license record. The code lasts for up to 21 days and will allow the suppliers to make any necessary checks.

An international driver’s license (IDL) is basically a translation of your driver’s license and is normally valid for one year. The IDL is advised in countries where language could be a barrier. For example, non-Roman alphabet, such as Chinese of Arabic are not honored. If one is required, this will be mentioned within the Terms & Conditions. The IDL does not replace your original driver’s license so you will always have to bring this along!

I’m from the U.S. and want to hire a car out of the U.S.
In this case you will probably have to acquire an international driver’s license, because most countries do not recognize U.S. driver’s licenses. Check this with the embassy of the country you plan to visit.

Although the age of most rental car suppliers is limited from 23 to 75, there is a special regulation which states that drivers can rent a car if they fulfill the 'young driver surcharge' or 'older driver surcharge'. This will be shown in the rental conditions at the time of booking. The price of the surcharge has to be paid upon arrival at the rental desk.

While booking you can add product options as GPS, child seats etc. If the options are not shown you can add the extra items in the remarks at the section 'driver details'. We will then confirm you by email when we have verified the availability and price.

Yes, extra options such as child seats, GPS system etc. will always have to be paid for at the rental desk. A local tax can be applied on top.

This is possible. If you have chosen to take extra options at the time of booking and you decide not to make use of them, it is not mandatory to take (and pay for) these options.

When we have confirmed the additional equipment with you we can guarantee the availability of the requested.

The difference is made with the age of the child. Prices can vary per seat.
• Baby seat 0 to 1 year old
• Child seat 1 to 3 years’ old
• Booster seat 3 years and older

It depends on your destination if winter tires are mandatory by law. If so, the supplier will charge an winterization fee, which can be included in the rental price, for rentals commencing Nov. 1st through Apr. 15th.

If winter tires are not mandatory by law it is possible to add this as an option. Suppliers do not provide winter tires in every country. In order to be sure, check if winter tires are optional in the rental conditions.

I'm from Europa and want to hire a car.
All rental cars are included with Third Party Liability (TPL), Collision Damage Waiver (CDW), and Theft Protection (TP).

I’m from the U.S. and want to hire a car.
The offers are on a basic rate and do not include liability insurances. We recommend you to pre-book additional insurances or check if your personal/business insurance covers your liability.

It is important to read the rental conditions if you want to be sure of which insurances are included.

In order to cover the excess, we can protect you financially with our NoRisk Warranty and the NoRisk Warranty plus+. These insurances refund the excess charged by the supplier in case of damage, theft or loss of car keys.

We recommend purchasing our NoRisk Warranty (Plus+) at the time of booking. It is up to 50% cheaper than you would pay at the supplier's rental desk.

When collecting your rental car, even when CDW/LDW insurance is included, you are required to leave a deposit before the supplier will hand over the vehicle. If the vehicle becomes damaged or stolen, you are liable for the excess amount. The excess amount is mentioned in the rental conditions. It is possible to cover the excess amount with our NoRisk Warranty (Plus+).

NoRisk Warranty
• Excess insured up to [€ 750]
• Damage to the rental car
• Theft of the rental car
• Loss or theft of rental car keys (max. [€ 200])

NoRisk Warranty Plus+
• Excess fully covered
• Damage to the rental car
• Theft of the rental car
• Loss or theft of rental car keys
• Damage to windows, glass, tires, undercarriage and roof

The best way to submit your NoRisk Warranty (Plus+) claim is via our contact form. All we ask you is to write a short summary of what happened and upload the following:
• Copy of the signed rental agreement with the supplier
• Copy of the credit card statement showing the charges of the supplier
• Copy of the accident report

We will then resolve your claim within 14 days.

How the NoRisk Warranty (Plus+) works:
• Collect your vehicle and decline the suppliers excess waiver protection.
• The supplier will block the personal liability/excess amount on your credit card.
• If the vehicle is damaged or stolen, the rental company will charge you an excess fee.
• You submit a claim with all the required documents for a refund via our contact form.
• We will resolve your claim within 14 days.

The payment possibilities vary per supplier and location:

• The full amount has to paid up front
• You pay a portion up front and the rest on arrival
• The full amount is to be paid upon arrival

Yes, it is possible to prepay a booking with someone else's credit card.

Please note: it is important for the main driver to be in possession of a valid credit card, with sufficient credit for the deposit, at the time of pick up. Otherwise the supplier won't provide you with a rental car.

We accept MasterCard and Visa Card for all our offers.

Please note: it is important for the main driver to be in possession of a valid credit card, with sufficient credit for the deposit, at the time of pick up. Otherwise the supplier won't provide you with a rental car.

The charges can have various reasons. Please contact us by using our contact form and we will research these charges for you.

Don't forget to make sure you upload the rental agreement and credit card statement. We will need those documents in order to investigate this matter for you.

This is the time your credit card provider needs to process the request to refund the money to your bank account.

If your credit card is declined, this can have various reasons. The main reasons why your payment could be declined are:

Authorization declined
It is possible that your bank will take precaution with a not so common payment to another country. You can simply solve this matter by contacting your bank to authorize the payment. Once they have updated the authorization you should be able to complete the booking on our website.

Invalid
Check if you submitted the proper credit card information. If everything is correct check if your credit card is still valid. If this is not the case, please contact your bank.

The safety of your payment is important to us. We therefore have 3D-secure verification. After entering your personal security code, we will authenticate the transaction within seconds to confirm your identity.

First, check the status of your reservation in My Order.

• If the status is 'on request' the supplier still needs to confirm your booking.
• If the status is 'confirmed', you can download your voucher there.
• If for some other reason you have not received your voucher please contact us.

We advise you to print the voucher twice. One for the supplier and one copy for yourself.

It might be possible that the supplier refuses to give you the booked car without a voucher. In this case contact us. We will email your voucher to the rental desk if possible.

Your car rental supplier and pick up details are mentioned on the rental voucher. Once arrived at the destination, you will often find signs that guide you to the car rental desks.

The pick up of the rental car is always at the rental desk of your chosen supplier (Europcar, Hertz, Dollar etc.). The address of the supplier is stated on your voucher. The rental desk can be at the airport itself of nearby. This will be specified at the time you make the booking.

There are a couple of documents you are required to show at the rental desk, these documents are:

• Your voucher
• A valid driver's license (if necessary an international driver's license in addition to your driver license)
• Passport
• Credit card in name of the driver

Be aware that if one of these documents is missing, the car rental supplier won't be able to give you the rental car.

In case your flight is delayed and you have provided us with your flight details, the supplier will track your delay.

If you missed your flight, we strongly advise you to contact the supplier and inform them about your delay. The telephone number of the supplier can be found on the voucher. You can also contact us and we will inform the supplier for you.

We understand that flights can arrive at times outside the regular opening hours. Therefore, it is possible to book a car outside these hours. Suppliers might charge an 'out of hours' surcharge. If this situation occurs, we will advise you further on this subject at the time of booking.

Make sure that you inform the supplier about the fuel policy before you leave with the rental car and ask them to report the amount of fuel on the rental agreement.

Make sure you inform the supplier before you leave with the rental car and ask them to report the damage on the rental agreement.

If you are not able to pick up the rental car, please cancel your reservation or let us know as soon as possible.

48 hours before pick up
If you cancel your reservation 48 hours before pick up time, there will be no extra charges and the prepaid amount will be refunded to you in full within 5 to 8 days.
Within 48 hours before pick up
However, if it is closer than 48 hours to the pick up time we won't be able to cancel the booking in time and the prepaid amount will not be refunded.
Delay
If you are not able to pick up the rental car because of a traveling delay please contact the supplier or contact us. The phone number is to be found on the voucher. If possible, the supplier will still have a car for you upon arrival.

HolidayCars.com is a booking service. We provide you with the best possible deals between rental car suppliers from all around the world. At the time of booking, or on your voucher, you can check which supplier you have to go to at time of pick up.

In case of damage the supplier will charge you for the excess amount. You need to pay this amount directly at the car rental desk of your supplier. If you have purchased the NoRisk Warranty (plus+) with us, the excess amount will be refunded within 14 days after we received your claim with the proper documentation.

The drop off location is always the same as your pick up location, unless you have personally chosen otherwise at the time you booked the car. You can always check your voucher for the exact address of your drop off location.

This is possible. Always contact the supplier for approval and to check what the charges will be.

• Make sure the fuel level of the rental car meets the requirements of the supplier.
• Check every luggage compartment for personal belongings.
• Should damage have occurred during the rental you must notify the supplier, so they can make up a damage report.
• Always request a copy of the damage report and the rental agreement. You will need these documents when we look into your claim.

Yes, but please notify the supplier on time if you are planning to do so. The supplier will arrange a staff member to be at the desk. The supplier might charge an 'out of hours' surcharge.

This depends whether a cancel protection is purchased while booking.
Cancel protection
If you have purchased the cancel protection it is possible to cancel for free up to the time of pick up.
No cancel protection
• Have you cancelled your reservation at least 48 hours before pick up, you will receive a full refund.
• If you cancel the reservation within the 48 hours before pick up, the prepaid amount will not be refunded.
• No refunds will be applied should you have made the reservation within 72 hours from the rental date.
• If you decided not to pick up the rental car and didn't inform us about the cancellation then the cancellation charge may be applied up to 100% of the reservation amount.

If you like to cancel your reservation you can log in to 'My Order'. Click on the button 'Cancel my reservation'. Choose the reason of cancellation and then click on the button 'Cancel reservation'. Your reservation has been cancelled.

Please note that you can cancel your reservation through the 'My Order' page yourself up to 72 hours prior to pick up time. After that, only we can do this for you up to 48 hours of pick up.

If you like to change your reservation you can log in to My Order. Click on the button 'modify reservation'. You will be asked what you like to change. Depending on the nature of the changes you want to make, additional cost might occur.

Please note that you can change your reservation through the My Order page yourself up to 72 hours prior to pick up time. After that, only we can do this for you up to 48 hours of pick up.

After your reservation is cancelled it takes 5 to 8 days before we have refunded the prepaid amount to your bank account.

If you change your reservation, you pay the rate available at the time of change. Other changes that bring costs along are:

• Adding days
• Upgrading the rental car
• Adding extra items to your reservation

This is not a problem, however, the cancellation rules apply. You can cancel one of the reservations yourself on the My Order page. After the cancellation we will refund the prepaid amount back to your bank account within 5 to 8 days.

My HolidayCars is a personal account where you can activate and use your discounts, view your current reservation and manage the frequency of receiving the newsletter.
Your account is created automatically when you book your first car with us.

You can activate the received discount by logging in to My HolidayCars with your email address and password or follow the instructions in the email.

In the My HolidayCars environment you can activate your discount coupon(s). The discount will automatically be calculated in the price of the new booking.

The My Order page is created automatically when you book your car. When you log in with your email address and your reservation number it is possible to:

• View the status of your reservation
• Change your reservation
• Cancel your reservation
• Read the general & rental conditions