Frequently asked questions
Book & Purchase
What is included in the rental amount?
How do I check the status of my reservation?
Will I get a refund when I return the rental car earlier than planned?
How many hours is one rental day?
Can I return the rental car at a different location?
Is it possible to extend the rental?
What is a one-way fee?
Why do you need my flight details?
What does 'on airport', 'shuttle bus' and 'meet and greet' mean?
How old are the rental cars?
Can I book a specific car brand, model or color?
What do I need to do when the rental car breaks down?
Are the rental cars non-smoking?
Can I take the rental car into another country?
Will I have to leave a deposit with the supplier?
How long will it take before the deposit will be unblocked?
What is the fuel policy of the supplier?
What are the requirements for the driver's license?
What is an international driver's license and do I need one?
Is it possible to rent a car when I'm younger than 25 or over 75?
When can I add extra items to my booking?
Do I have to pay for the extra options at the rental desk?
Can I decline reserved extra options at time of pick up?
Do you guarantee the availability of additional equipment?
What is the difference between a baby seat, child seat and booster seat?
Is it possible to rent snow chains and winter tires when I collect the vehicle?
Which insurances are included in the price?
Which insurance do I need in order to cover the excess?
What does personal liability/excess mean?
What are the differences between NoRisk Warranty and NoRisk Warranty Plus+?
How can I submit a NoRisk Warranty claim (Plus+)?
How does the NoRisk Warranty (Plus+) work?
Can I prepay my booking?
Is it possible to prepay the booking with another person's credit card?
What payments methods do you accept?
There have been made some unknown charges from my credit card?
Why do I need to wait 12 to 15 days till I receive my money back on my account?
My credit card is declined, why?
What is 3D secure payment?
I did not receive a voucher. When can I expect the voucher to be sent?
Do I need to keep the voucher or do I give the voucher to the supplier?
What should I do when I forgot to bring my voucher?
Can I use my phone to present the car rental voucher?
How do I know which supplier I will have to go to?
Where do I have to pick up the rental car?
What documents do I need in order to pick up the rental car?
What should I do in case my flight is delayed or when I missed my flight?
Is it possible to pick up the rental car outside the regular opening hours?
What to do if I get a tank of fuel that is not in line with the fuel policy?
What do I do when the rental car is damaged at time of pick up?
What will happen if I'm not able to pick up my rental car?
Does HolidayCars.com have its own rental desk?
What costs will the supplier charge in case of damage?
Where do I have to drop off the rental car?
Can I return the rental car after the agreed time?
What do I need to check when I return the rental car?
Is it possible to drop off the rental car outside the regular opening hours?
Change & Cancel
What are the costs for cancelling my reservation?
How do I cancel my reservation?
How do I change my reservation?
When will I get my prepayment back after I cancelled my reservation?
Will there be extra costs for changing my reservation?
I made a double reservation. What should I do?
Can I cancel my reservation free of charge?
What is My HolidayCars?
I received a discount, how can I use it?
What is the My Booking page?