Avis Avis Car rental United States

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Avis Car rental United States

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Avis reviews and experiences

Your experience when renting a car is important to us. That is why we keep track of real-time prices, all the different terms of service and available rental cars from Avis and compare it to over 800 other car rental brands. We also ask our customers about their experiences with their car rental brand of choice. This helps you to make the correct choice.

This is what our customers think of Avis

Our customers rated Avis with an average score of 6.9. We also asked them to explain this rating and they said this about Avis in their reviews lately. Read what they have to say:

13-09-2019

with Avis in Kahului airport
Nothing positive...we had a guaranteed, pre-paid rate. The lady at the counter said we owed another $39 + a $100 refundable deposit. When I politely disagreed and showed her my receipt, she started mumbling something about the agreement and said she could charge it all. Suddenly, we were charged $139 and told there would be no refund. We couldn't walk away because we needed the car...AND, all other counters were full. Avis was the only one with a low line. Maybe its the service there. We WILL be sending a formal complaint to Avis corporate as well as Holiday Cars. THEN, we had a flat tire. 3 healthy men in a mini-van could have changed that tire. Unfortunately, none of us own a mini-van. Didn't know about pulling out console to drop the tire....and there was no manual to read to get the instructions...AND, calling the road service number to find out how to drop the spare tire was useless because its just some clerk who doesn't have any mechanical knowledge of the cars they rent. So no choice but to accept roadside assistance. This past week, we received a bill for yet more money for a new tire and roadside service. RIDICULOUS! Avis never again!
Nothing positive...we had a guaranteed, pre-paid rate. I had proof of the pre-paid The lady at the counter said we owed yet another $39 + a $100 refundable deposit. When I politely disagreed and showed her my receipt, she started mumbling something about the agreement and said she could charge it all. Suddenly, we were charged $139 and told there would be no refund. We couldn't walk away because we needed the car...AND, all other counters were full. Avis was the only one with a low line. Maybe its the service there. We WILL be sending a formal complaint to Avis corporate as well as Holiday Cars. THEN, we had a flat tire. 3 healthy men in a mini-van could have changed that tire. Unfortunately, none of us own a mini-van. Didn't know about pulling out console to drop the tire....and there was no manual to read to get the instructions...AND, calling the road service number to find out how to drop the spare tire was useless because its just some clerk who doesn't have any mechanical knowledge of the cars they rent. So no choice but to accept roadside assistance. This past week, we received a bill for yet more money for a new tire and roadside service. RIDICULOUS! Avis never again!
17-04-2017

with Avis in Sanford airport
Great airport for accessing Orlando tourism and warm weather. Walk from "baggage pickup" to Avis counter is close, level, and well-marked. Avis staff was courteous and knowledgeable. Staff was very busy accommodating travelers whose previous day's flights were cancelled. I supposed that day's demand for cars was stressed, but I did not notice any customers who were disappointed. I received my car without any confusion or hang-ups. Although it took a few more minutes than normal, we were soon on the road in a nice car at a reasonable rate.
19-03-2017

with Avis in Tucson airport
Checkout and check in was fast and efficient.
The Dodge Odyssey we were given had a blown fuse that did not allow plug-in electronics.
01-03-2017

with Avis in Tucson airport
Renting a car should always be so painless. We arrived in Tucson on time, checked in at the Avis counter for our car. We were upgraded to a nicer model and our paper work processed without a hitch. The customer service representative was kind and helpful and had us on our way in no time. The return was simple and easy. Great experience!
24-02-2017

with Avis in Lubbock airport
Great service! Fast & efficient counter service. Very clean car!
16-02-2017

with Avis in Tucson airport
Car was upgraded to Mazda 6. Very nice.
Service a little slow.
04-02-2017

with Avis in Hattiesburg
The car wasn't dirty
It was only one representative. Need a better lot for the cars. Had to move a car out of the way so I can pull mine out. Need a better lot, it was all dirt and gravel.
04-02-2017

with Avis in Wayne County airport
I loved the convertible mini cooper.
The line was very long and it took an extremely long time (over an hour) to get the vehicle. However, the two service techs worked diligently to get the customers out. After waiting in line had to wait outside in cold and rain to get the car. The car had semi-balding front tires and needed a wheel alignment (pulled to the right). I let the service tech know when i returned it.
27-01-2017

with Avis in Baltimore Washington airport
Got a nice car at a nice price from a nice customer service agent. Everything I want from a rental car agency! Thank you!
20-01-2017

with Avis in Key West airport
Pick-up at the airport was quick and straightforward. Woman at the counter was personable and communicated clearly, was not too pushy on the standard upsell. Car worked well, and I don't appear to have been charged any extra/hidden fees upon returning the car.
As of now I can't think of any.